Maximize Efficiency Through the Complete Automation of Every Step!
ODIO’s Conversational AI model precisely Interprets 100% of frontline teams’ interactions to amplify agent productivity, enhance customer experience, and skyrocket conversions across all omnichannel conversations.
How does ODIO work?
ODIO’s Conversational Intelligence platform captures and comprehends conversations between customers and agents across omni-channel interactions, including phone, web conferencing, email, and chat. By analyzing these interactions, it provides actionable insights to empower organizations in optimizing conversions and efficiently serving customers.
Capture
Our best-in-class automatic speech recognition (ASR), proprietary AI, and natural language processing (NLP) frameworks reveal hidden trends, recommend actions, and predict call outcomes in realtime.
Analyze
Our seamless integrator connects with your existing dialer and telephony system to capture the customer interactions. Integrator has capabilities to take textual feed of your customer chat and emails as well.
Insights
Generate insights that strengthen customer engagement, increase sales, reduce churn, and help you build better products. In nutshell, our insights help you take smarter business decisions.
Craft game-changing customer experiences with AI.
With Odio, transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.
Revolutionize your approach with Automated Call QA
Say goodbye to biases and incomplete reviews. Automate your QA process for thorough and unbiased call evaluations.
Are you lacking visibility into win and loss patterns?
Say goodbye to uncertainty about deal factors and uncover winning and losing reasons from past deals. Discover top-performing best practices and track compliance breaches effortlessly.
Are you struggling with human dependency and delays in quality coaching?
Say goodbye to time-consuming performance tracking and the inability to pinpoint skill or will issues. Eliminate the one-size-fits-all approach to coaching and reduce reliance on costly coaches and trainers for minor coaching needs.
Are you tired of the unwarranted focus on manual and repetitive tasks?
Say goodbye to manual call reviews, note-taking, email circulation of resources, and manual entry of call notes in the CRM. Eliminate errors, duplication, and tedious tasks that drain valuable time and resources without significant revenue impact.
Every Interaction = Increased Value
Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.
Master the art of risk management and "failproof" compliance with expert precision.
Enhance Engagement with ODIO Insights to get the Voice of Customer.
Gain actionable insights from 100% of conversations with scalable voice of customer analysis. Identify areas needing attention and refine agent training and product offerings to meet customer expectations precisely.
No more silos—just seamless connectivity for maximum efficiency and insights.
Odio’s Conversational Intelligence platform gets connected to all the systems already in use by you.
