And How to Cultivate a Productive Practice for Your Team It comes as no surprise that contact center sales organizations and quality assurance teams struggle to dedicate sufficient time to listening to sales call recordings for coaching purposes. Outdated technology … Read More
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Agents can prioritize customers instead of being consumed by notes
In today’s era of digitization and intense competition, businesses recognize the paramount importance of customer experience. It goes without saying that exceptional customer support and service are instrumental in creating a positive customer experience, and the contact center serves as … Read More
The transformative impact of Voice AI on the Automobile BDC
What does BDC stand for? A BDC, short for Business Development Center, refers to a team of agents responsible for providing customer support by managing inbound and outbound customer inquiries, scheduling showroom visits, service appointments, and other related tasks. Forward-thinking … Read More
Using Conversational AI to Increase Adoption and Reduce Abandonment
The application of conversational AI involves using voice and text-based dialog management systems to interact with users and provide answers to their questions. While text-based systems have been used for some time, their success has been inconsistent due to rushed … Read More
6 Benefits of Utilizing an Agent Assist Bot for Customer Support Teams
How AI Agent Bots Can Simplify the Workload of Your Customer Support Agents The foundation of any organization is customer support agents, who are the first point of contact for customers and handle various types of inquiries. However, an automated … Read More
The Future of Customer Support Lies in the Power of AI
A few decades ago, businesses invested in call centers to improve their relationships with customers by offering a way to inquire or complain about their products or services. These centers mainly relied on fixed-line telephone lines, which worked well for … Read More