The implementation of conversational AI and automation has the potential to bring about a significant transformation in the banking and financial sectors by streamlining repetitive tasks and enhancing the customer experience. By leveraging AI and automating contact centers, banking and … Read More
AI
The transformative impact of Voice AI on the Automobile BDC
What does BDC stand for? A BDC, short for Business Development Center, refers to a team of agents responsible for providing customer support by managing inbound and outbound customer inquiries, scheduling showroom visits, service appointments, and other related tasks. Forward-thinking … Read More
Using Conversational AI to Increase Adoption and Reduce Abandonment
The application of conversational AI involves using voice and text-based dialog management systems to interact with users and provide answers to their questions. While text-based systems have been used for some time, their success has been inconsistent due to rushed … Read More
Emerging Trends in Conversational AI for 2024
AI’s undeniable march into the future is making our digital lives easier than ever, and conversational AI is leading the charge. This hot topic, with its market value soaring from $40.9 million in 2018 to a projected $454.8 million by … Read More
What is an AI agent assist? How can it benefit a company?
What Is an AI Agent Assist AI agent assist refers to a virtual assistant that simulates human interaction and can automate workflows, thereby reducing manual effort in a company. While it is commonly used in customer service, it can also … Read More
6 Benefits of Utilizing an Agent Assist Bot for Customer Support Teams
How AI Agent Bots Can Simplify the Workload of Your Customer Support Agents The foundation of any organization is customer support agents, who are the first point of contact for customers and handle various types of inquiries. However, an automated … Read More
Understanding AI Chatbots: A Guide to Various Types of Virtual Assistants
The use of chatbots as a means of virtual communication has grown significantly and is considered the future of such interactions between businesses and customers. According to reports, the global chatbot market, which was worth $2.6 billion in 2019, is … Read More
Leveraging Conversational AI to Turn the Great Resignation into a Positive Opportunity
As a result of the ongoing trend of “the Great Resignation,” where employees are quitting their jobs voluntarily due to various factors such as lack of career growth opportunities and high living expenses, the contact center industry is experiencing the … Read More
How to Apply Emotional Intelligence in Remote and Hybrid Work Environments?
If you wouldn’t trust someone with basic car maintenance skills to fix the brakes on your car, or someone with only a Red Cross first aid certificate to perform open heart surgery, then how can you expect your employees to … Read More
The Revolutionizing Impact of AI on Workplace Safety
Rising concerns about workplace safety are being driven by factors such as increased work demands, inadequate employee support, and the introduction of new technologies. Business leaders are increasingly worried that workplace safety will become more challenging to maintain due to … Read More