For Healthcare Support

Streamline Virtual Care, Prioritize Empathy: Deliver Exceptional Patient Experiences

ODIO’s Real-Time Agent Assist empowers your healthcare contact center to convert more inquiries into appointments, all while ensuring a positive and efficient patient experience.

Automated Call Quality Assurance

Reduced Wait Times, Enhanced Satisfaction

ODIO's automated call monitoring and coaching empower agents to resolve inquiries efficiently. This translates to shorter hold times, happier patients, and a more positive healthcare experience.

Managers with insights

First Call Resolution

By equipping agents with real-time insights and knowledge, ODIO ensures issues are addressed on the first contact, minimizing call backs and boosting patient satisfaction.

Call Behavior Analysis

Uncover Hidden Concerns

Sentiment analysis proactively identifies patient frustration during calls. Address concerns before they escalate, fostering trust and preventing negative experiences.

Conversation Insights Amplified

Safeguard Patient Privacy

100% conversation monitoring ensures ISO27001 compliance. ODIO automatically flags potential breaches and redacts sensitive data in transcripts, protecting patient privacy.

Boost Appointments, Deliver Exceptional Patient Care with ODIO

Achieve higher appointment rates through instantaneous conversation tracking. Utilize real-time monitoring and guidance to minimize wait times, enhance initial issue resolution, and expedite sales processes.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.