Retention - ODIO

Minimize customer churn by transforming conversations into repeat business opportunities.

ODIO’s AI-powered solution empowers businesses of all sizes to transform conversations into lasting relationships, fostering customer loyalty and boosting repeat business.

Experience Real-time Agent Assist.

Stop Churn on Live Conversations

Provide immediate guidance and insights, equipping agents to resolve customer issues quickly and effectively, leading to higher satisfaction and reduced churn. Facilitate on-the-job learning without overwhelming agents.

Experience Automated Call QA

Stop Customer Churn in Its Tracks with Retention Secrets

Gain a complete picture of your customer interactions across all channels (calls, emails, chats). Analyze every conversation to pinpoint potential areas for improvement. Harness Generative AI for timely agent feedback and guidance.

Experience Conversation Behavior Analysis.

Unlock Customer Secrets, Boost Loyalty Like Never Before

Analyze successful interactions to identify the winning behaviors that drive customer satisfaction by up to 27%. Empower your agents to replicate these tactics and build stronger relationships. Replicate effective language and actions to foster customer trust.

Experience Automated Agent Coaching

Replicate Success, Elevate Retention with AI Coaching

Track performance across the entire customer journey, pinpointing areas for improvement in both skills and motivation. ODIO provides targeted coaching to address both, maximizing impact. Encourage personalized interactions with enhanced customer insights.

Craft game-changing customer experiences with AI.

With Odio, transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.