Compliance - ODIO

Implement Proactive Measures to Mitigate the Risk of Unexpected Litigation!

ODIO empowers you to ensure flawless compliance, in every single interaction. Our comprehensive AI-powered solution routinely tracks and swiftly rectifies any compliance breaches to mitigate legal risks and financial consequences.

Experience Real-time Agent Assist.

Ensures Seamless Compliance in Every Conversation

Monitor agent behavior in real-time to prevent non-compliance before it happens. Equip agents with immediate prompts, ensuring they adhere to correct procedures and avoid mis-selling.

Experience Automated Call QA

Safeguard Your Business with Flawless 100% Monitoring.

No conversation slips through the cracks. ODIO meticulously analyzes 100% of your omnichannel interactions (voice, chat, email) for compliance adherence. Our advanced AI engine assigns scores to each interaction, pinpointing potential compliance violations for immediate attention.

Experience Conversation Behavior Analysis.

Uncover Ethical Success Stories, Drive Sustainable Growth

Analyze lost sales and churned customers to identify areas for improvement and ethical communication strategies. Receive real-time alerts for potential compliance breaches, allowing managers to intervene and address issues swiftly.

Experience Automated Agent Coaching

Build a Compliance Culture with Automated Agent Coaching

Regularly coach agents on existing and updated compliance regulations, keeping them informed and compliant. Encourage automated coaching on critical statements, compliant phrases, and effective objection handling for confident customer interactions.

Experience Conversation Intelligence

Uncover Hidden Risks, Safeguard Your Contact Center

Dive deep into conversation intelligence to uncover potential compliance violations, information leaks, or tampering attempts. Identify and address script deviations as they happen, ensuring agents adhere to established protocols.

Craft game-changing customer experiences with AI.

With Odio, transcend or go beyond mere review and extract actionable insights from omnichannel conversations, transforming them into a Contact Center Playbook.

Every Interaction = Increased Value

Supercharge your team with our AI-driven platform, tapping into 41 billion data points across 24 nations and 18 languages. Our cutting-edge technology, powered by Language Models, enables you to make smart decisions, improve agent performance, and enhance CSAT.