Picture this: your call center handles thousands—sometimes even lakhs—of calls daily. That’s a massive volume of customer interactions, with every call carrying the potential to build or break your reputation. But here’s the catch: how do you know if something … Read More

Generative AI has become a subject of both excitement and concern. While some view it as a revolutionary force that will redefine industries, others worry about the risks and ethical dilemmas it presents. Amid these debates, one thing is clear: … Read More

Transforming Call Centers with Natural Language Generation Table of Contents: 1. What is NLP? 2. How Natural Language Generation (NLG) Works 3. How Odio Supports Multilingual Natural Language Processing 4. Applications of NLG in Call Centers 5. Enhancing Call Centers … Read More